Do you offer a free trial?
Yes. When you signup your first 14 days of usage are free; during this term you may quit using the service without obligation. Please note the service is completely on-demand - you may start and stop using it as you wish, and we will bill you only for months in which the service is used. To keep things reasonable, we have a cap of 500 emails logged during the free trial.
How much does it cost?
$10 per seat per month (USD), for each Salesforce user that has Absolute Automation enabled. Note that you don't have to enable Absolute Automation for all of your Salesforce users.
Each seat is subject to a 3,000 email per month limit. If your monthly email count exceeds an average of 3,000 emails per seat then you may be surcharged an additional $10 for every 3,000 emails over your limit.
How does it work?
Emails are logged by iHance's servers, rather than by your client, so you don't need to wait around while your computer logs each email. For this to happen, our servers must receive copies of emails that you sent and receive. At the most basic level, this is accomplished by BCC'ing emails as they are sent and by forwarding emails as they are received.
There are multiple ways to automate this process; the simplest way is to use our Outlook plugin. We also provide directions for a wide variety of email environments. Once you sign up, you will be given a link to a page with directions that are customized for you.
View sample instructions.
What mail clients are supported?
Absolute Automation works with pretty much any mail environment. We provide detailed instructions for the most common, including Outlook, GMail, MS Exchange, Blackberry, Entourage, Mac's Mail.app, and Thunderbird. If you use a mail client not on this list, let us know and we'll work with you to get it configured for Absolute Automation.
What Salesforce.com editions are supported?
Developer, Professional, Enterprise and Unlimited Editions are supported.
How do you decide what gets logged?
Emails are logged to all Contacts and non-converted Leads in Salesforce.com whose email address exactly matches an email address found in the email. All other emails are placed in a "holding bin" in Salesforce.com for you to quickly create Contacts and Leads from new email addresses.
Watch the demo to see how easy this all can be.
Do you log emails into Opportunities?
Can you log emails into cases?
Emails with Case "Thread Ids" in them (eg, "[ ref:00D7Jqpv.500751GVs:ref ]") are automatically linked to the correct case.
In addition, we also support linking Emails to Cases on the basis of Case Number.
For example, any of the following would log to Case 123456789:
- Subject: RE: Case 123456789 (feature request)
- Subject: Case: 123456789 (feature request)
- Subject: Case Number: 123456789 (feature request)
- Subject: Regarding Case Number 123456789
The exact pattern used to find a Case Number is customizable, so whatever format you use is OK.
In addition, you can specify email-to-case addresses which auto-create cases from inbound email.
What about security and privacy?
In order to log emails into Salesforce.com, we must store the Salesforce.com login information that you provide to us. This information is stored using advanced two-layer encryption in a secure database at iHance's hosting facilities. Our methods regarding data security and privacy have passed Salesforce.com's rigorous partner certification process.
All emails are deleted from our servers immediately after they have been posted to Salesforce.com. We do not access your Salesforce.com data other than as required to log emails.
Start saving time now - sign up for Absolute Automation today!